WhatWeHaveHereIsAFailureToCommunicate

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We have hyperrationality at the top level of management

  • Founder can't do speeches that connect emotionally
  • His deputy (and CEO) can't either, although the problems manifest differently
  • Management one level further down (CTO, DHoR) are better but I've seen almost all of them misapply quantitative arguments where qualitative would be way more effective
  • Below that things are more normal

In the organisation in general

  • lots of highly sub-optimal internal security barriers
  • very bad at documentation on a number of fronts

And now

  • Ditching a lot of staff
  • Handling it badly on the day (CEO etc going down the pub? please! And the all-hands meeting was a disaster)
  • Execrable subsequent communication on rationales
    • consequences were foreseen by at least some levels of senior management but have been ignored
    • I have personally raised this with a number of people below SMT level to no apparent effect
    • result is that we have a number of ICs are convinved upper management wants a lot more people to leave in March and is trying to unsettle them to that effect

What's the explanation?

  • PdP is clearly hyperrational (but extremely intelligent! and has made a number of great calls! if he disappeared tomorrow I would be applying out like a madman!)
  • The SMT are either also hyperrational themselves, or are sufficiently influenced by PdP that they may as well be
  • The influence of the hyperrationality diffuses outwards from there - attenuating, but still having its effect on the wider organisation

This poses a bit of a problem for me: I have a lot of baggage about hyperrational people running institutions of which I'm a member.

Why has this become such an obvious problem now?

  • Has the hyperrationality at the top level has got more intense?
  • Or is it just a random mis-step that they are really cocking up?
  • Is it, perhaps, an outcome of a heuristic I've noticed - to take things that already work to extremes?

What does that mean?

  • If the hyperrationality has got worse then I need to leave pronto
  • If they're over-reaching they need this conveyed to them somehow
  • I've now talked to a DHoR and a partner. The rest is up to them.